Archive for the 'Customer Satisfaction' Category

WALMART ICE CREAM WON’T MELT…?

Monday, August 10th, 2015

Before I get to the real story here, I have to share Walmart’s response as to why one of the company’s Great Value ice cream sandwiches didn’t melt after 12 hours out-of-doors in a Southern Ohio summer. Here’s what Walmart spokescritter Danit Marquardt said: Ice cream melts based on the ingredients, including cream. Ice cream […]

WALMART’S SALES-TAX CON SETTLED…

Wednesday, August 5th, 2015

I first wrote about Walmart’s policy of calculating sales tax refunds based on the tax rate at the store where a return is made and not the tax rate at the store where the sale is made back in 2009. I recognize that on balance, a customer may be as likely to receive a higher […]

WALMART LATE-SHIFT SHUT-DOWNS GROW…

Tuesday, July 28th, 2015

How do you lay off employees without laying off employees? Well, shrinking hours can help. By whacking off 25 percent of the hours they are open, Walmart Supercenters reduce the number of employees they need to operate. The reduction will be less than 25 percent, the store will still have stocking personnel working behind the […]

IS WALMART V. AMAZON ALL ABOUT SEX TOYS…?

Monday, July 27th, 2015

Of course, Mac McClelland nailed this story more than three years ago, but to be fair to Walmart, the company does sell sex toys online, although in a slightly more discreet manner. And dildos. Really, a staggering number of dildos. At breaks, some of my coworkers complain that they have to handle so many dildos. […]

WALMART MAKES A BUSINESS DECISION…

Sunday, July 12th, 2015

This story about Elaine Glidewell and a class ring she ordered from a Walmart in Forth Smith, Arkansas, is why I don’t get all warm and fuzzy when Walmart takes a right action. Brian Nick, spokesman for Walmart, told FoxNews.com Glidewell was denied the ring because her transaction came after the retailer made a “business […]

WHO BUYS BETTER-QUALITY AT WALMART…?

Saturday, July 11th, 2015

Walmart’s re-invigoration of the Made in the USA campaign has attracted attention downunder where writer Nick Carey thinks: Wal-Mart is taking its ‘Made in America’ initiative to the extreme. (Not really, to be fair, headlines are almost never written by reporters but by someone on the copy desk with a click-bait mandates.) What caught my […]

WHY IS WALMART ONLINE CHEAPER…?

Sunday, April 5th, 2015

Recently the world of techogeekdom took notice of Walmart and added a discussion forum to the popular Reddit website. The very first question posed was this: Why is it cheaper for me to order something on Wal-Mart’s website and pickup the same item in the same store VS me going to the same store and […]

WHO IS BOB WITECK…?

Saturday, April 4th, 2015

While the furor and threatened boycotts regarding Walmart’s very public stand against anti-gay legislation in Arkansas—and generally in other states—aren’t going away anytime soon, we are beginning to learn more about what lead to the important decision, like what did a many by the name of Bob Witeck have to do with Doug McMillon’s decision? […]

RAISES MASK HOURS AND SCHEDULING RIFTS…

Thursday, March 19th, 2015

Walmart’s decision to raise wages first to $9 and then $10 an hour is already having positive effects on competitors, including Target, but getting even a raise to $20 an hour is not all that great when you work part time with no guarantee, week-to-week, of how many hours you’re going to work and, just, […]

MORE ON WOMEN OWNED (-OWNED?) LABELS…

Monday, March 16th, 2015

I commented last Thursday about the whole women owned business vs. women-owned business question (I ignored the question of should the logo be singular or plural—woman-owned vs. women-owned—but that may be for another day; memo to self, email Lynne Truss) but this morning The Guardian delivers more detail on the Walmart logo (and also the […]

MCMILLON ON WORKERS, PEOPLE AND CRITICS…

Friday, February 27th, 2015

Doug McMillon is only the third man to follow founder Sam Walton—David Glass, 1988-2000; Lee Scott, 2000-2009; Mike Duke 2009-2014—as CEO of Walmart. I barely know McMillon, but one employee wrote to me to say that McMillon is different. Perhaps his work on the loading dock of a Walmart 1984 will play a role. Here […]

WALMART HAS ONLY 3,317 COMPLAINTS…?

Monday, February 23rd, 2015

Pissed Consumer is dedicated to let people share consumer experience about products and services. According to the the website, Walmart has garnered 3,317 complaints worth some $1 million dollars. What surprised me, and what may give Walmart some solice, is that the number represents nearly eight years of complaints. That’s only a little more than […]

DEPENDS UPON WHAT YOU MEAN BY SOME

Saturday, February 21st, 2015

Check out the lower left hand corner of the slide: Starting in 2016, [Does Walmart think that a year from now everyone will have forgotten about this slide?] Walmart will be one of the first [So, who was first? Second? Third?] retailers to offer some [Ah, that’s the devil in the details. Some is a […]

TOO LITTLE, TOO LATE…

Saturday, February 21st, 2015

Megan McArdle. writing in Why is Wal-Mart hiking pay? It knows how wages work for the Bloomberg View offers the best analysis of why Walmart is raising the wages of some employees. She rolls past Union and political pressures—contributing factors, but not enough to make Walmart take notice—and goes right to the core issue: surly, […]

COULD THE END OF WALMART BE IN SIGHT…?

Friday, February 20th, 2015

Yesterday I wrote about Walmart’s falling customer satisfaction numbers. Are Walmart shoppers a. too poor to keep shopping at Walmart; b. too disaffected to keep shopping at Walmart; or possibly c. simply over Walmart? New Walmart CEO Doug McMillon may have a very short tenure if he doesn’t discover a way to restore shareholder value. […]