Like the Sarah Palin crowd that turned ugly the other night people are passionate about Walmart until they’re not. Now Darren has every right in the world, and more reasons than I can count, to not shop at Walmart, but he’s going to walk away from the store…

If he has to bring his own bags?

Now that’s customer loyalty.

If I’m a fan of Wal*Mart for any reason other than low prices and convenience, it’s the joy I get from watching some people, usually lefties, careen into the fever swamp at the mere mention of the store. But I’ve said before, my preference for shopping at Wal*Mart is strictly utilitarian–if another store were to come along and offer me a greater value or convenience for my money, I’d drop Wal*Mart like a hot potato.

When you live by low price, you die by low price. When you transform what you sell — service, convenience, cost-savings — into a commodity, you quickly find yourself in a place you don’t want to be.

Jeff Hess: Have Coffee Will Write.it’s

This entry was posted on Sunday, November 22nd, 2009 at 1521 by Jeff Hess and is filed under Customer Satisfaction, Environment. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.